At Qumash by MH, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.
Exchange Eligibility:
- Items can be exchanged within 7 days of delivery.
- To qualify for an exchange, the product must be unused, with all original tags, packaging, and the invoice intact.
- Please note that once an unstitched item has been altered or stitched, it is no longer eligible for an exchange.
When Can You Request an Exchange?
- In case of a defective, damaged, or incorrect product, please contact our Customer Care team immediately.
- If the size, color, or design does not meet your expectations, we can assist with an exchange provided the above conditions are met.
Exchange Process:
- Contact Us: Reach out to our Customer Care team with your order details and the reason for exchange.
- Return Instructions: We will provide you with instructions and a return shipping label (if applicable).
- Processing: Once the returned item is received and inspected, we will process your exchange or offer a store credit for future purchases.
Please note:
- For sale or discounted items, exchanges may be subject to additional review, and in some cases, the customer might bear the return shipping costs.
- Refunds (if applicable) are offered as store credit and not as cash reimbursements.